Legal
Privacy Policy
Last updated: May 5, 2026
Pick & Shovels Custom Engraving (“we,” “us,” “our”) respects your privacy. This policy explains what we collect when you use pickandshovels.com, why we collect it, and how it’s handled.
Information we collect
- Contact info you provide: name, email, phone, shipping address.
- Order details: items, engraving specifications, uploaded artwork.
- Payment information is collected and processed by Stripe. We never see or store your full card number.
- Basic site analytics: pages viewed, device/browser type, approximate location from IP.
How we use your information
- To fulfill orders, generate shipping labels, and send order updates.
- To respond to support requests.
- To improve the site and our services.
- To comply with legal obligations.
Service providers we share with
- Stripe — payment processing.
- UPS — shipping labels and tracking.
- Email delivery and hosting providers used to operate the site.
We do not sell your personal information.
Cookies
We use a small number of cookies to keep your cart working and to measure basic site usage. You can disable cookies in your browser, but parts of the site may not function.
Data retention
We keep order records for as long as needed to support warranty claims, accounting, and tax requirements. You can request deletion of your account data at any time.
Your rights
You may request a copy of the personal data we hold about you, or ask us to correct or delete it. Email service@pickandshovels.com.
Children
Our services are not directed to children under 13, and we do not knowingly collect data from them.
Contact
Questions about this policy? Email service@pickandshovels.com.